Requests and cancellations
Contact the school promptly with the order or receipt number. Unfulfilled physical items may be cancelled where processing has not begun. Returns must be unused, complete and in resalable condition unless defective or supplied incorrectly.
Services and school fees
Consumed, commenced or reserved services may be non-refundable where permitted by law and the disclosed service terms. Statutory fees, waivers, overpayments and reversals are reviewed against the student account and school policy rather than treated as retail returns.
Refund processing
Approved refunds are returned through an appropriate verified method after authorization and reconciliation. Processing time depends on the payment provider and bank or Mobile Money network. This policy does not limit rights that cannot lawfully be excluded.
Questions: pisonintschgh@gmail.com · +233 031 229 7316 / +233 54 951 3843